Secondary Storage Vm (SSVM) SSL Handshake failed error #11694
Replies: 7 comments 28 replies
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I tested this solution but it didn't solve the problem. |
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We don't have any logs on the management, the Vmware version is 8.0.3, so rebuilding the SSVM doesn't solve the problem, and then the ssvm health check log is sent. root@s-5333-VM:~# bash /usr/local/cloud/systemvm/ssvm-check.shFirst DNS server is 172.24.48.195
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@Hossein4185 , this piece sugests a problem with your storage nfs server configuration. You can try to mount it manually to troubleshoot. |
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@DaanHoogland |
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@Hossein4185 you can try to mount your Secondary Storage NFS on any directory in the SSVM (create a new test directory if you are not sure) and see if it works. Based on the error seen it looks like SSVM cannot mount your secondary storage. |
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@DaanHoogland |
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@Hossein4185 |
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@Hossein4185 |
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The management log and SSVM Log were uploaded. |
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@Hossein4185 can you run the following commands in SSVM and share new logs ? |
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2025-09-23T22:39:32,101 ERROR [utils.nio.NioClient] (main:[]) IOException while connecting to 172.24.48.133:8250 java.io.IOException: SSL Handshake failed while connecting to host: 172.24.48.133:8250 2025-09-23T22:39:32,102 ERROR [utils.nio.NioClient] (main:[]) Unable to initialize the threads. java.io.IOException: SSL Handshake failed while connecting to host: 172.24.48.133:8250 2025-09-23T22:39:32,103 INFO [utils.nio.NioClient] (main:[]) NioClient connection closed 2025-09-23T22:39:37,105 DEBUG [agent.properties.AgentPropertiesFileHandler] (main:[]) Property [ssl.handshake.timeout] has empty or null value. Using default value [30]. |
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@Hossein4185 |
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2025-09-23T23:21:32,605 INFO [cloud.agent.AgentShell] (main:[]) Agent started 2025-09-23T23:22:04,342 ERROR [utils.nio.NioClient] (main:[]) Unable to initialize the threads. java.io.IOException: SSL Handshake failed while connecting to host: 172.24.48.133:8250 2025-09-23T23:22:04,344 WARN [cloud.agent.Agent] (main:[]) Attempt to connect to server generated NIO Connection Exception SSL Handshake failed while connecting to host: 172.24.48.133:8250, trying again |
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still no clue can you upload /var/log/daemon.log inside ssvm ? |
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@weizhouapache |
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I cannot find any clue @Hossein4185 the issue is different as #11081 |
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@weizhouapache Wed Sep 24 08:10:52 PM UTC 2025 Starting guest services for vmware and also management log is sent Local":false,"usageLocal":true,"systemBootTime":"Sep 17, 2025, 10:16:05 AM","kernelVersion":"6.8.0-79-generic"} |
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the new issue seems same to #11081 |
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@weizhouapache |
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@Hossein4185 KS_FILE=/usr/local/cloud/systemvm/conf/cloud.jks KS_PASS=$(grep keystore.passphrase /usr/local/cloud/systemvm/conf/agent.properties |cut -d "=" -f2) keytool -import -noprompt -storepass "$KS_PASS" -alias "cloudca.1" -file "/usr/local/cloud/systemvm/conf/cloud.ca.crt" -keystore "$KS_FILE" |
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@weizhouapache 514a63 with error: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target and also get an error on ssvm 2025-09-24T09:41:57,759 INFO [storage.template.DownloadManagerImpl] (pool-2-thread-4:[]) local: /mnt/SecStorage/054aca04-065d-3b12-84e6-504ff84130cb/template/tmpl/9/258/dnld2045255748598754523tmp_, bytes=(0 bytes) 0, error=PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target, pct=0 |
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you can try with global setting use.https.to.upload=false or setup https/tls, refer to https://www.shapeblue.com/securing-cloudstack-4-11-with-https-tls/ |
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@weizhouapache 2025-09-24T10:04:36,429 INFO [cloud.agent.Agent] (AgentRequest-Handler-4:[]) Ready command is processed for agent [id: 26, uuid: 76f82e32-1552-4db7-b502-c69e3a1ea27c, name: s-5346-VM] |
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@weizhouapache |
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oh, sorry I thought you uploaded template from local if you upload template with URL, it could be due to the root CA is not registered in the default btw: this is another issue. Can you summerize the original issue ? Is it caused by network configuration ? |
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@weizhouapache |
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problem
ssvm can connect to management port 8250. This has been tested with Telnet but it gives an SSL error.
2025-09-21T20:58:53,248 WARN [utils.nio.Link] (main:[]) SSL Handshake has taken more than 30000 ms to connect to: /172.24.48.134:8250 while status: NEED_UNWRAP. Please investigate this connection.
2025-09-21T20:58:53,249 ERROR [utils.nio.NioClient] (main:[]) IOException while connecting to 172.24.48.134:8250 java.io.IOException: SSL Handshake failed while connecting to host: 172.24.48.134:8250
at com.cloud.utils.nio.NioClient.init(NioClient.java:75)
at com.cloud.utils.nio.NioConnection.start(NioConnection.java:109)
at com.cloud.agent.Agent.start(Agent.java:338)
at com.cloud.agent.AgentShell.launchNewAgent(AgentShell.java:477)
at com.cloud.agent.AgentShell.launchAgentFromClassInfo(AgentShell.java:454)
at com.cloud.agent.AgentShell.launchAgent(AgentShell.java:438)
at com.cloud.agent.AgentShell.start(AgentShell.java:539)
at com.cloud.agent.AgentShell.main(AgentShell.java:569)
2025-09-21T20:58:53,250 ERROR [utils.nio.NioClient] (main:[]) Unable to initialize the threads. java.io.IOException: SSL Handshake failed while connecting to host: 172.24.48.134:8250
2025-09-21T20:47:12,447 ERROR [utils.nio.NioClient] (main:[]) IOException while connecting to 172.24.48.134:8250 java.io.IOException: SSL Handshake failed while connecting to host: 172.24.48.134:8250
at com.cloud.utils.nio.NioClient.init(NioClient.java:75)
at com.cloud.utils.nio.NioConnection.start(NioConnection.java:109)
at com.cloud.agent.Agent.start(Agent.java:338)
at com.cloud.agent.AgentShell.launchNewAgent(AgentShell.java:477)
at com.cloud.agent.AgentShell.launchAgentFromClassInfo(AgentShell.java:454)
at com.cloud.agent.AgentShell.launchAgent(AgentShell.java:438)
at com.cloud.agent.AgentShell.start(AgentShell.java:539)
at com.cloud.agent.AgentShell.main(AgentShell.java:569)
2025-09-21T20:47:12,448 ERROR [utils.nio.NioClient] (main:[]) Unable to initialize the threads. java.io.IOException: SSL Handshake failed while connecting to host: 172.24.48.134:8250
at com.cloud.utils.nio.NioClient.init(NioClient.java:75)
at com.cloud.utils.nio.NioConnection.start(NioConnection.java:109)
at com.cloud.agent.Agent.start(Agent.java:338)
at com.cloud.agent.AgentShell.launchNewAgent(AgentShell.java:477)
at com.cloud.agent.AgentShell.launchAgentFromClassInfo(AgentShell.java:454)
at com.cloud.agent.AgentShell.launchAgent(AgentShell.java:438)
at com.cloud.agent.AgentShell.start(AgentShell.java:539)
at com.cloud.agent.AgentShell.main(AgentShell.java:569)
2025-09-21T20:47:12,449 INFO [utils.nio.NioClient] (main:[]) NioClient connection closed
2025-09-21T20:47:12,449 INFO [cloud.agent.Agent] (main:[]) Attempted to connect to the server, but received an unexpected exception, trying again... com.cloud.utils.exception.NioConnectionException: SSL Handshake failed while connecting to host: 172.24.48.134:8250
at com.cloud.utils.nio.NioConnection.start(NioConnection.java:115)
at com.cloud.agent.Agent.start(Agent.java:338)
at com.cloud.agent.AgentShell.launchNewAgent(AgentShell.java:477)
at com.cloud.agent.AgentShell.launchAgentFromClassInfo(AgentShell.java:454)
at com.cloud.agent.AgentShell.launchAgent(AgentShell.java:438)
at com.cloud.agent.AgentShell.start(AgentShell.java:539)
at com.cloud.agent.AgentShell.main(AgentShell.java:569)
Caused by: java.io.IOException: SSL Handshake failed while connecting to host: 172.24.48.134:8250
at com.cloud.utils.nio.NioClient.init(NioClient.java:75)
at com.cloud.utils.nio.NioConnection.start(NioConnection.java:109)
... 6 more
2025-09-21T20:47:17,450 INFO [cloud.agent.Agent] (main:[]) Connecting to host: 172.24.48.133
2025-09-21T20:47:17,453 INFO [utils.nio.NioClient] (main:[]) Connecting to 172.24.48.133:8250
2025-09-21T20:47:17,454 INFO [utils.nio.NioClient] (main:[]) Connected to 172.24.48.133:8250
2025-09-21T20:47:17,455 INFO [utils.nio.Link] (main:[]) Conf file found: /usr/local/cloud/systemvm/conf/agent.properties
versions
4.21
OS: Ubuntu 24.04
Vmware version is 8.0.3
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