Merge pull request #1534 from sendgrid/classroom_links_fix

Replace Knowledge Base Links with Classroom Article Links

Author: eschallock

source/Classroom/Basics/API/does_sendgrid_offer_a_sandbox_or_test_environment.md

@@ -13,4 +13,4 @@ navigation:
 
 We do not offer a true "sandbox" environment, however we do have a [Free plan](https://sendgrid.com/transactional-email/pricing) which allows you to send 400 emails per day, and also gives you access to almost all of the features offered with our higher package levels. The Free plan does not include access to a dedicated IP or IP whitelabeling.
 
-We also have a [sink email address](http://support.sendgrid.com/hc/en-us/articles/201995663-Safely-Test-Your-Sending-Speed) that can help you test message throughput for your integration.
+We also have a [sink email address]({{root_url}}/Classroom/Troubleshooting/Delivery_Issues/safely_test_your_sending_speed.html) that can help you test message throughput for your integration.

source/Classroom/Basics/API/how_do_i_integrate_with_sendgrid.md

@@ -15,16 +15,16 @@ There are many different ways to use SendGrid’s email services so it all
 
 **The main ways you can integrate with Sendgrid: **
 
-- [SMTP](http://support.sendgrid.com/hc/en-us/articles/202821898-What-is-SMTP-) - Send using a desktop mail client, or existing program/service with [your smtp credentials](http://support.sendgrid.com/hc/en-us/articles/200328026-What-are-my-settings-for-SMTP-integration-). 
-- [Web API](https://sendgrid.com/docs/API_Reference/Web_API/index.html) - Send from your app using  [your api key](http://support.sendgrid.com/hc/en-us/articles/200181818-What-is-my-API-key-). Check out our [API Guide](http://go.sendgrid.com/rs/sendgrid/images/SendGrid_API_Guide-101.pdf) for more info.
+- [SMTP]({{root_url}}/Classroom/Basics/Email_Infrastructure/what_is_smtp.html) - Send using a desktop mail client, or existing program/service with [your smtp credentials]({{root_url}}/Classroom/Basics/Email_Infrastructure/recommended_smtp_settings.html). 
+- [Web API](https://sendgrid.com/docs/API_Reference/Web_API/index.html) - Send from your app using  [your api key]({{root_url}}/Classroom/Basics/API/what_is_my_api_key.html). Check out our [API Guide](http://go.sendgrid.com/rs/sendgrid/images/SendGrid_API_Guide-101.pdf) for more info.
 - [Email Marketing App and API](https://sendgrid.com/docs/User_Guide/Legacy_Features/Marketing_Emails/index.html) - Send from our content creation UI and manage your lists via the website. 
 
  
 
 **Things to consider before you start sending:**
 
-- We recommend that all Silver and higher customers complete [Whitelabeling](http://support.sendgrid.com/entries/21195838-whitelabel-why-do-i-need-to-make-dns-changes-silver) for their accounts. This process helps your emails look as legitimate as possible!
-- Also consider implementing the  [Event API](http://sendgrid.com/docs/API_Reference/Webhooks/event.html) to track and log your email data more thoroughly. For more info on the benefits of Event API, check out our  [_Why Event API_](http://support.sendgrid.com/entries/21233621-why-event-api) article. The Event API is available to all account levels except for Lite.
-- We _ **highly** _ recommend that if you are a Silver or higher customer, you [warm up your IP](https://sendgrid.com/docs/User_Guide/warming_up.html) as part of your getting started checklist. Warming up is one of the best ways to prevent delivery issues down the road!
+- We recommend that all users complete [Whitelabeling]({{root_url}}/Classroom/Deliver/Delivery_Introduction/all_you_need_to_know_about_whitelabeling.html) for their accounts. This process helps your emails look as legitimate as possible!
+- Also consider implementing the  [Event API](http://sendgrid.com/docs/API_Reference/Webhooks/event.html) to track and log your email data more thoroughly. For more info on the benefits of Event API, check out our  [_Why Event API_]({{root_url}}/Classroom/Basics/API/why_event_api.html) article. The Event API is available to all account levels except for Lite.
+- We _**highly**_ recommend that if you are a Silver or higher customer, you [warm up your IP](https://sendgrid.com/docs/User_Guide/warming_up.html) as part of your getting started checklist. Warming up is one of the best ways to prevent delivery issues down the road!
 
  

source/Classroom/Basics/API/what_are_the_sendgrid_apis_and_what_do_they_do.md

@@ -23,7 +23,7 @@ The SendGrid APIs allow you to interact with our system in a number of different
 
  
 
-**Event Webhook** – The Event Webhook gives you full sending logs from the moment of implementation and allows you to create reports of activity and statistics far beyond what is provided on sendgrid.com. The Event Webhook requires you to setup a URL where we HTTP POST your account activity as it takes place. Automated systems can also be built to take action when specific events, such as an Open, Click or Unsubscribe, occur. Please visit our [SendGrid Event Webhook Documentation](http://sendgrid.com/docs/API_Reference/Webhooks/event.html) page for more information. We also have a great article about [why setting up the SendGrid Event Webhook for your account is an excellent idea](http://support.sendgrid.com/entries/21233621-why-event-api).
+**Event Webhook** – The Event Webhook gives you full sending logs from the moment of implementation and allows you to create reports of activity and statistics far beyond what is provided on sendgrid.com. The Event Webhook requires you to setup a URL where we HTTP POST your account activity as it takes place. Automated systems can also be built to take action when specific events, such as an Open, Click or Unsubscribe, occur. Please visit our [SendGrid Event Webhook Documentation](http://sendgrid.com/docs/API_Reference/Webhooks/event.html) page for more information. We also have a great article about [why setting up the SendGrid Event Webhook for your account is an excellent idea]({{root_url}}/Classroom/Basics/API/why_event_api.html).
 
  
 

source/Classroom/Basics/Account/adding_an_additional_dedicated_ip_to_your_account.md

@@ -13,6 +13,6 @@ navigation:
 
 In order to add additional IPs to your account please contact either SendGrid Support or the SendGrid Sales team. Please feel free to use the options below to contact Support. 
 
-Make sure you know and inform us if the IP will be for the Parent account, both Primary and [Subuser](http://support.sendgrid.com/forums/20690237-subusers "Link: http://support.sendgrid.com/forums/20690237-subusers") account, or Subuser account use only. 
+Make sure you know and inform us if the IP will be for the Parent account, both Primary and [Subuser]({root_url}/Classroom/Basics/Account/what_are_subusers.html) account, or Subuser account use only. 
 
 Additional IPs cost an extra $20 per IP per month. 

source/Classroom/Basics/Account/how_do_i_add_more_subusers_to_my_account.md

@@ -15,4 +15,4 @@ By default, we limit the amount of subusers a Pro (or higher) account has t
 
 Just so you are aware, the support agent will likely ask a few questions about what you will be using subusers for and the volume you might be sending over them. Don't worry though, we're only asking so we can help you have the best experience possible with new subusers. 
 
-Read more about what subusers are, and what features they have  [here](http://support.sendgrid.com/hc/en-us/articles/200181918-What-are-Subusers-).
+Read more about what subusers are, and what features they have  [here]({{root_url}}/Classroom/Basics/Account/what_are_subusers.html).

source/Classroom/Basics/Account/how_do_i_reset_my_password.md

@@ -56,15 +56,15 @@ Forgot your password? No problem. 
 
 **3. More Options**  
 
-**Want more security?** [Consider enabling 2-factor Authentication.](http://support.sendgrid.com/hc/en-us/articles/203891718-Setting-up-2-factor-Authentication)
+**Want more security?** [Consider enabling 2-factor Authentication.]({{root_url}}/Classroom/Basics/Security/setting_up_2_factor_authentication.html)
 
-**Need to reset your password without breaking your current integration?** [Learn how here.](http://support.sendgrid.com/hc/en-us/articles/205649967)
+**Need to reset your password without breaking your current integration?** [Learn how here.]({{root_url}}/Classroom/Basics/Account/resetting_your_password_without_breaking_current_integrations.html)
 
-**Can't access the email address for your Sendgrid account?  ** [Find out how to regain access here.](http://support.sendgrid.com/hc/en-us/articles/204982878)
+**Can't access the email address for your SendGrid account?  ** [Find out how to regain access here.]({{root_url}}/Classroom/Troubleshooting/Account_Administration/cant_access_the_email_address_on_file_for_your_sendgrid_account.html)
 
-**Don't know your username?**   [Get clues here.](http://support.sendgrid.com/hc/en-us/articles/205645617-Don-t-know-your-username-)
+**Don't know your username?**   [Get clues here.]({{root_url}}/Classroom/Troubleshooting/Account_Administration/dont_know_your_username.html)
 
-**Still can't log in?** [No worries, read more options here.](http://support.sendgrid.com/hc/en-us/articles/204192663-Can-t-log-in-to-your-account-)
+**Still can't log in?** [No worries, read more options here.]({{root_url}}/Classroom/Troubleshooting/Account_Administration/cant_log_in_to_your_account.html)
 
 **Do you have a reseller account?**  Look for specific communication from your reseller.  Many partners like Heroku, Appdirect, Engineyard, Softlayer, and Azure will complete this update with no action required from you.
 

source/Classroom/Basics/Account/resetting_your_password_without_breaking_current_integrations.md

@@ -37,7 +37,7 @@ Now that your integration has the new credentials, go ahead and deploy your chan
 
 **Step 4 - Update The Original Credentials**
 
-Finally, once your integration is fully using your new credentials, you can go and [reset your password](http://support.sendgrid.com/hc/en-us/articles/203893828) for your original credentials without interrupting your mail flow.
+Finally, once your integration is fully using your new credentials, you can go and [reset your password]({{root_url}}/Classroom/Basics/Account/how_do_i_reset_my_password.html) for your original credentials without interrupting your mail flow.
 
  
 

source/Classroom/Basics/Account/what_are_subusers.md

@@ -17,7 +17,7 @@ There are three typical use cases for Subusers:
 
 1. Internal Use - Using Subusers to separate statistics or create accounts with different settings. 
 
-2. External Use, Unwhitelabeled Sending - If you are creating a Subuser to send messages on behalf of a new domain, you can either send on behalf of your current Whitelabel or you can purchase a new IP to Whitelabel a new Subdomain. Creating a Subuser that uses the parent account IP and Whitelabel results in a  ['via' or 'on behalf of' message](http://support.sendgrid.com/entries/21297991-my-emails-are-displaying-as-on-behalf-of-or-via-in-some-mail-clients) displaying in some email clients if you use a FROM domain that does not match the Whitelabeled domain. These settings can be adjusted in the Whitelabels section of your account settings.
+2. External Use, Unwhitelabeled Sending - If you are creating a Subuser to send messages on behalf of a new domain, you can either send on behalf of your current Whitelabel or you can purchase a new IP to Whitelabel a new Subdomain. Creating a Subuser that uses the parent account IP and Whitelabel results in a  ['via' or 'on behalf of' message]({{root_url}}/Classroom/Troubleshooting/Authentication/my_emails_are_displaying_as_on_behalf_of_or_via_in_some_mail_clients.html) displaying in some email clients if you use a FROM domain that does not match the Whitelabeled domain. These settings can be adjusted in the Whitelabels section of your account settings.
 
 3. External Use, Whitelabeled Sending - To send on behalf of a different domain and have the messages fully Whitelabeled, you need to purchase a new sending IP and Whitelabel that IP to the new sending IP. Please review our [Creating & Whitelabeling A New Subuser To A New Domain](http://support.sendgrid.com/entries/21758936-creating-whitelabeling-a-subuser-to-a-new-sending-domain) article for more information.
 

source/Classroom/Basics/Billing/billing_info_and_faqs.md

@@ -29,15 +29,15 @@ Credits don't roll over from month to month, any unused credits from the previou
 
 **I missed a payment, what happens next?**
 
-Accounts with outstanding balances over 7 days old will be suspended due to nonpayment. As soon as you can [update your payment info](http://support.sendgrid.com/hc/en-us/articles/200183078-Update-your-Credit-Card-Resubmit-Payments), your account will become active again.
+Accounts with outstanding balances over 7 days old will be suspended due to nonpayment. As soon as you can [update your payment info]({{root_url}}/Classroom/Basics/Billing/update_your_credit_card_and_resubmit_payments.html), your account will become active again.
 
 Accounts that have unpaid invoices and are still suspended during the last week of the month will be Terminated, and access revoked until the balance is settled. Contact support using the options below to get your account re-activated from a billing terminated state. 
 
  
 
 **I received a Payment Failed message.**
 
-If you receive a _Payment Failed_ message, you can [update your credit card here](http://support.sendgrid.com/hc/en-us/articles/200183078-Update-your-Credit-Card-Resubmit-Payments). You can update the expiration date on an existing card or enter a new card. Also, if you now have sufficient funds on your current card, you can retry an outstanding charge.
+If you receive a _Payment Failed_ message, you can [update your credit card here]({{root_url}}/Classroom/Basics/Billing/update_your_credit_card_and_resubmit_payments.html). You can update the expiration date on an existing card or enter a new card. Also, if you now have sufficient funds on your current card, you can retry an outstanding charge.
 
  
 

source/Classroom/Basics/Billing/did_you_receive_a_billing_notification.md

@@ -13,8 +13,8 @@ navigation:
 
 If you received a billing email, it was because we were not able to process a payment on your account.  
 
-There are several different reasons that your credit card may have been declined.  To get this issue resolved, please log in and [resubmit payment here](http://support.sendgrid.com/hc/en-us/articles/200183078-Update-your-Credit-Card-Resubmit-Payments).
+There are several different reasons that your credit card may have been declined.  To get this issue resolved, please log in and [resubmit payment here]({{root_url}}/Classroom/Basics/Billing/update_your_credit_card_and_resubmit_payments.html).
 
  
 
-[**Read more here for information on how to get your card updated, deleted, or changed.**](http://support.sendgrid.com/hc/en-us/articles/200183078-Update-your-Credit-Card-Resubmit-Payments) 
+[**Read more here for information on how to get your card updated, deleted, or changed.**]({{root_url}}/Classroom/Basics/Billing/update_your_credit_card_and_resubmit_payments.html)