Images in a duplicated space are blurry

[GabrielaDoc]

I have a space that contains both text and images. I want to duplicate it.

Some images (not all) in the duplicated space are blurred, the resolution is changed. Although in the original version of the space they're very clear.

Thank you.

[PeteATflochat]

Hey, I cannot seem to duplicate a site/space anymore, just 'Move to top level' Do you still see the Duplicate option? I know it doesn't answer your question, but thought I'd ask how you were able to duplicate...

[Alexandra-Iuliana]

Hi, Pete!
I can see the Duplicate option in your screenshot, the third one, after Move space to and Copy. Is that what you were looking for?

[PeteATflochat]

Sorry I worded it wrong - i'm able to duplicate but no longer can move to another Organization. I could a few weeks ago, but not any more. #1028

https://github.com/orgs/GitbookIO/discussions/1028#discussion-8616920

[Alexandra-Iuliana]

Understood. Yep, I can confirm the option to move spaces to another organization is missing for us, too. It was still available one to two weeks ago.

[gregberge]

@GabrielaDoc I checked and we are not applying anything on images when we duplicate them from a space to another. If the problem still persist I invite you to contact our support through Intercom in the GitBook application (so we will get all informations about your org, space, etc...).

[GabrielaDoc]

Hi, @gregberge!

Thank you for your reply.

Unfortunately, the problem persists. I attach some photos to illustrate the problem. In the duplicated space some photos have larger dimensions, the resolution is poor, becoming blurred.

Please tell me the steps on how to contact the support via Intercom.

example 1 - duplicated space 1

example 1 - original space 1

example 2 - duplicated space 2

example 2 - original space 2

example 3 - duplicated space 2

example 3 - original space 2

[emmerich]

Hey @GabrielaDoc could you send an email to [email protected] with the organization and space IDs you've shown here? We'll dig deeper on it. Thanks!