diff --git a/src/Infrastructure/BotSharp.Core/Routing/Handlers/HumanInterventionNeededHandler.cs b/src/Infrastructure/BotSharp.Core/Routing/Handlers/HumanInterventionNeededHandler.cs
index f0de3a9cb..4aca2c3a8 100644
--- a/src/Infrastructure/BotSharp.Core/Routing/Handlers/HumanInterventionNeededHandler.cs
+++ b/src/Infrastructure/BotSharp.Core/Routing/Handlers/HumanInterventionNeededHandler.cs
@@ -6,7 +6,7 @@ public class HumanInterventionNeededHandler : RoutingHandlerBase, IRoutingHandle
 {
     public string Name => "human_intervention_needed";
 
-    public string Description => "Reach out to human being, customer service or customer representative.";
+    public string Description => "Reach out to human customer service.";
 
     public List<ParameterPropertyDef> Parameters => new List<ParameterPropertyDef>
     {
diff --git a/src/Infrastructure/BotSharp.Core/data/agents/01fcc3e5-9af7-49e6-ad7a-a760bd12dc4a/templates/planner_prompt.naive.liquid b/src/Infrastructure/BotSharp.Core/data/agents/01fcc3e5-9af7-49e6-ad7a-a760bd12dc4a/templates/planner_prompt.naive.liquid
index 2b42efaa0..3a332350a 100644
--- a/src/Infrastructure/BotSharp.Core/data/agents/01fcc3e5-9af7-49e6-ad7a-a760bd12dc4a/templates/planner_prompt.naive.liquid
+++ b/src/Infrastructure/BotSharp.Core/data/agents/01fcc3e5-9af7-49e6-ad7a-a760bd12dc4a/templates/planner_prompt.naive.liquid
@@ -10,5 +10,5 @@ Expected user goal agent is {{ expected_user_goal_agent }}.
 {%- else -%}
 User goal agent is inferred based on user initial request.
 {%- endif %}
-If user wants to speak to customer service, use function human_intervention_needed.
-If user wants to or is processing with a specific task that can be handled by agents, respond in appropriate output format defined to let proper agent to handle the task.
\ No newline at end of file
+If user wants to speak to human customer service, use function human_intervention_needed.
+If user wants to or is processing with a specific task that can be handled by agents, respond in appropriate output format defined to let proper agent to handle the task.