Error: "Failed to get device group list when searching for [Device Group]" - Can't install Argus

[rsryanstephen]

• Argus Version: 0.1.0
• Kubernetes Version: 1.10.0
• Docker Version:
• Helm Version: 2.9.0-rc3

Hi guys,
While trying to install Argus, we are having trouble with the specified "CLUSTER_NAME" field.

Log back from Argus deployment:
time="2018-05-22T08:53:23Z" level=fatal msg="Failed to get device group list when searching for "Kubernetes Cluster: Homestead Prod Servers": [REST] [0] "

Include this as the create command:

#!/bin/bash

NAMESPACE="kube-public"
RELEASE_NAME="logicmonit-argus"
ACCESS_ID=""
ACCESS_KEY=""
ACCOUNT="ryan.stephen@structureit.net"
CLUSTER_NAME="Homestead Prod Servers"
COLLECTOR_DESCRIPTION="ip-173-31-22-76.ec2.internal"
COLLECTOR_VERSION="26.001"

helm install -f config.yaml logicmonitor/argus
--debug
--wait
--kube-context hs-production.k8s.local
--name "$RELEASE_NAME"
--set global.accessID="$ACCESS_ID"
--set global.accessKey="$ACCESS_KEY"
--set global.account="$ACCOUNT"
--set clusterName="$CLUSTER_NAME"
--set collectorDescription="$COLLECTOR_DESCRIPTION"
--set collectorVersion="$COLLECTOR_VERSION"

---

I've included screenshots of the device associated with the given Collector Description and Device Group, as well as the "Kubernetes Cluster: Homestead Prod Servers" Device Group.

[andrewrynhard]

@rsryanstephen I noticed that you used your email address for the ACCOUNT . That should be the name of the account you use to log in to LogicMonitor. For example, if the login to https://company.logicmonitor.com, you would use company for the value of ACCOUNT.

[rsryanstephen]

Thanks Andrew, I will change that and get back to you if we have further trouble. Kind Regards

…

On Thu, May 24, 2018 at 8:18 PM, Andrew Rynhard ***@***.***> wrote: @rsryanstephen <https://github.com/rsryanstephen> I noticed that you used your email address for the ACCOUNT. That should be the name of the account you use to log in to LogicMonitor. For example, if the login to https://company.logicmonitor.com, you would use company for the value of ACCOUNT. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#73 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AdZl-4HEEUkJGTZQXx5Ft8NbBJgSze6Xks5t1vl6gaJpZM4UIZBe> .

[rsryanstephen]

Hi Andrew, we have changed the necessary config variables and it appears to have installed correctly with feedback from the terminal attached as a screenshot. There seems to be nothing wrong now except for the fact that no Device groups were created in our Logic Monitor account as indicated by the documentation: https://logicmonitor.github.io/k8s-argus/docs/device-tree-management/ Perhaps we can set up a video call with you to address these issues, as I feel there is a disconnect between what we are expecting and what is provided. I considered Thursday (tomorrow) at 10:00 California time? 

…

On Thu, May 24, 2018 at 8:18 PM, Andrew Rynhard ***@***.***> wrote: @rsryanstephen <https://github.com/rsryanstephen> I noticed that you used your email address for the ACCOUNT. That should be the name of the account you use to log in to LogicMonitor. For example, if the login to https://company.logicmonitor.com, you would use company for the value of ACCOUNT. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#73 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AdZl-4HEEUkJGTZQXx5Ft8NbBJgSze6Xks5t1vl6gaJpZM4UIZBe> .

[andrewrynhard]

@rsryanstephen My apologies for not getting back to you sooner. Would you be able to email me and we can set something up? I would suggest contact your account manager and going through them.

[rsryanstephen]

No problem Andrew, Thanks for getting back to us. I believe our Account Manager is Anna Cecchin: anna.cecchin@logicmonitor.com I could possibly set something up through her, but otherwise if you're available we could have a zoom chat on Tuesday at 9:00 your time? Let me know if it's ok. Thanks

…

On Thu, Jun 14, 2018 at 12:11 AM Andrew Rynhard ***@***.***> wrote: @rsryanstephen <https://github.com/rsryanstephen> My apologies for not getting back to you sooner. Would you be able to email me and we can set something up? I would suggest contact your account manager and going through them. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#73 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AdZl-8-eBCa1VkaU2769iYInRDv9vbFzks5t8Y4QgaJpZM4UIZBe> .

[andrewrynhard]

@rsryanstephen sure that works for me.

[rsryanstephen]

You are invited to a Zoom meeting now. Join from PC, Mac, Linux, iOS or Android: https://zoom.us/j/118358268 Or iPhone one-tap: US: +14086380986,,118358268# or +16465588665,,118358268# Or Telephone: Dial(for higher quality, dial a number based on your current location): US: +1 408 638 0986 or +1 646 558 8665 Meeting ID: 118 358 268 International numbers available: https://zoom.us/u/emfv1JTmp

…

On Thu, Jun 14, 2018 at 5:32 PM Andrew Rynhard ***@***.***> wrote: @rsryanstephen <https://github.com/rsryanstephen> sure that works for me. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#73 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AdZl-2lDdehnnIh8YYYyAHw7YirJdOHwks5t8oH8gaJpZM4UIZBe> .

[rsryanstephen]

Hi Andrew, Sorry I made a hash-up with the time zones! It appears that our scheduled meeting time with you is at 3:00 in the morning for us. What I actually needed to do was to make it 18:00 our time (Johannesburg) which would be 9:00 your time (Santa Barbara). We will have to reschedule for another time, basically any day between 8:00 - 10:00 your time. I just need to ask which day would suit you? On Tue, Jun 19, 2018 at 9:15 AM Ryan Stephen <rsryanstephen@gmail.com> wrote:

…

You are invited to a Zoom meeting now. Join from PC, Mac, Linux, iOS or Android: https://zoom.us/j/118358268 Or iPhone one-tap: US: +14086380986,,118358268# or +16465588665,,118358268# Or Telephone: Dial(for higher quality, dial a number based on your current location): US: +1 408 638 0986 or +1 646 558 8665 Meeting ID: 118 358 268 International numbers available: https://zoom.us/u/emfv1JTmp On Thu, Jun 14, 2018 at 5:32 PM Andrew Rynhard ***@***.***> wrote: > @rsryanstephen <https://github.com/rsryanstephen> sure that works for me. > > — > You are receiving this because you were mentioned. > Reply to this email directly, view it on GitHub > <#73 (comment)>, > or mute the thread > <https://github.com/notifications/unsubscribe-auth/AdZl-2lDdehnnIh8YYYyAHw7YirJdOHwks5t8oH8gaJpZM4UIZBe> > . >