44Issues & Help
55=============
66
7- .. default-domain:: mongodb
7+ .. facet::
8+ :name: genre
9+ :values: reference
10+
11+ .. meta::
12+ :keywords: java sync, troubleshooting, feedback
813
914.. contents:: On this page
1015 :local:
@@ -13,28 +18,37 @@ Issues & Help
1318 :class: singlecol
1419
1520We are lucky to have a vibrant MongoDB Java community that includes users
16- with varying levels of experience using the Java driver. We find the quickest
17- way to get support for general questions is through the `MongoDB Community Forums <https://community.mongodb.com>`_.
18-
19- Refer to our `support channels <https://www.mongodb.org/about/support>`_
20- documentation for more information.
21+ with varying levels of experience using the {+driver-short+}. The
22+ quickest way to get support for general questions is through the
23+ :community-forum:`MongoDB Community Forums </tag/java>`.
2124
2225Bugs / Feature Requests
2326-----------------------
2427
25- If you think you've found a bug or want to see a new feature in the Java
26- driver, please open a case in our issue management tool, JIRA:
28+ If you have feedback about the {+driver-short+}, visit the `MongoDB
29+ Feedback Engine <https://feedback.mongodb.com/>`__ and select
30+ :guilabel:`Drivers` from the list of products on the right side of
31+ your screen. You can propose improvements, report issues, and provide
32+ other types of feedback by using this site.
33+
34+ You can also open a case in Jira, our issue management tool, to identify
35+ bugs or propose improvements. The following steps describe how to create
36+ a Jira issue:
2737
28- * `Create an account and login <https://jira.mongodb.org>`_.
29- * Navigate to `the JAVA project <https://jira.mongodb.org/browse/JAVA>`_.
30- * Click :guilabel:`Create`. Please provide as much information as possible
31- about the issue and the steps to reproduce it.
38+ 1. Visit the `MongoDB Jira issue tracker <https://jira.mongodb.org/>`__ and click the
39+ `signup link. <https://account.mongodb.com/account/register>`__
40+ Create an account, and then log in to Jira.
41+ #. Navigate to the `JAVA Jira project. <https://jira.mongodb.org/browse/JAVA>`__
42+ #. Click :guilabel:`Create` to create a ticket. Please provide as much
43+ information as possible about the issue or request in the ticket.
3244
33- Bug reports in JIRA for the Java driver and the Core Server (SERVER) project are **public**.
45+ .. note::
3446
35- If you’ve identified a security vulnerability in a driver or any other
36- MongoDB project, please report it according to the instructions found in the
37- :manual:`Create a Vulnerability Report page </tutorial/create-a-vulnerability-report>`.
47+ Bug reports in the JAVA Jira project are publicly viewable.
48+
49+ If you’ve identified a security vulnerability in any official MongoDB
50+ product, please report it according to the instructions found in the
51+ :manual:`Create a Vulnerability Report page. </tutorial/create-a-vulnerability-report>`
3852
3953Pull Requests
4054-------------
@@ -57,4 +71,3 @@ Finally, ensure that the code passes gradle checks.
5771.. code-block:: bash
5872
5973 $ ./gradlew check
60-
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