Add conversation part event details for SolidRoad feature requests #316
Conversation
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- Add 9 new conversation part schemas with event_details: - conversation_tags_updated (tags added/removed) - snoozed (snooze timing with custom_until_time) - priority_changed (current/previous priority states) - conversation_sla_applied_by_rule (SLA with definition) - conversation_sla_applied_by_workflow (SLA with definition) - conversation_sla_target_missed (SLA breach with states) - conversation_sla_paused (SLA pause status) - conversation_sla_unpaused (SLA unpause) - conversation_sla_removed (SLA removal) - Add conversation_attribute_updated_by_user schema with previous value tracking - Update existing attribute update schemas with previous field: - conversation_attribute_updated_by_admin - conversation_attribute_updated_by_workflow Related to intercom/intercom#428476, #430980, #430942 🤖 Generated with [Claude Code](https://claude.com/claude-code) Co-Authored-By: Claude <[email protected]>
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Context
Summary
This PR adds comprehensive event_details documentation for conversation parts in the unstable API version (descriptions/0/api.intercom.io.yaml), implementing changes from SolidRoad feature requests.
Changes
New Conversation Part Schemas (9)
Tags, Snooze, and Priority (from #428476)
conversation_tags_updated- Tracks tags added/removed from conversationssnoozed- Captures snooze duration with human-readable format and custom timestamppriority_changed- Documents priority state transitions (priority/not_priority)SLA Events (from #430980)
conversation_sla_applied_by_rule- SLA applied via modern Operator workflows with target definitionsconversation_sla_applied_by_workflow- SLA applied via legacy Inbox Rules with target definitionsconversation_sla_target_missed- Complete SLA breach details including which target was missed and all target statesconversation_sla_paused- SLA status snapshot at pause time with remaining seconds for each targetconversation_sla_unpaused- Basic SLA information when conversation is unpausedconversation_sla_removed- SLA information when removed from conversationUpdated Schemas (3)
Attribute Updates with Previous Value Tracking (from #430942)
conversation_attribute_updated_by_admin- Addedpreviousfield to track CDA value historyconversation_attribute_updated_by_workflow- Addedpreviousfield to track CDA value historyconversation_attribute_updated_by_user- New schema for user-initiated attribute updates withpreviousfieldevent_details Schema Updates
Updated the
event_detailsanyOf array to include references to all 10 new/updated conversation part schemas.Related Issues
Test Plan
🤖 Generated with Claude Code