π» Data Sciences Manager at Five9, driving the design, deployment, and tuning of virtual assistants to improve customer experience π₯
π©βπ Previously a Postdoctoral Researcher in Theoretical Linguistics at the University of Cambridge (UK), where I explored the intersection of language theory and data.
π Exploring all things data π, Agentic AI π€, and NLP-powered technologies π£οΈ to shape customer experience, KPI monitoring and measurable ROI.
π You can reach out to me on and/or check out my up-to-date CV in this repo π