Theme Options doesn't show

As title suggest, Theme Options in my theme doesn't show up. The problem is in the config file here:

        if (  true == Redux_Helpers::isTheme(__FILE__) ) {
            $this->initSettings();
        } else {
            add_action('plugins_loaded', array($this, 'initSettings'), 10);
        }

It works fine if I remove the IF statement and just leave $this->initSettings();
But this is a commercial theme (developed by me) and this issue has occured only in the one installation so far (theme has currently 70+ downloads), so I am guessing that fixing it this way isn't ideal as it may cause issues in other installations, right?

The issue occurs when using either parent or child theme. Thanks for any help.

[asheborocreative]

Check to see if they have any plugins or anything else using Redux. I have a plugin that uses Redux that wasn't including it correctly and I noticed that when it was active, my theme options would go away. Once I fixed that, they both show up fine.

Note: I'm using the builder version of Redux.

The client is using only three plugins which were tested with the theme and which are installed with the theme by default (so they are also installed on all other installations where everything works fine). But thanks for feedback anyway.

Can anybody from the Dev team explain what exactly the IF statement is checking?

if (  true == Redux_Helpers::isTheme(__FILE__) ) {

And under what circumstances will replacing the IF statement with just $this->initSettings(); can cause issues? Thanks

[dovy]

@Isoaah as long as you're in a theme, just running $this->initSettings(); is fine. It appears we have an issue with child themes in our code. The check is there so people do not have to specify between a theme or plugin.

[kprovance]

        public static function isTheme( $file ) {
            if ( true == self::isChildTheme( $file ) || true == self::isParentTheme( $file ) ) {
                return true;
            }

            return false;
        }

        public static function isParentTheme( $file ) {
            if ( strpos( self::cleanFilePath( $file ), self::cleanFilePath( get_template_directory() ) ) !== false ) {
                return true;
            }

            return false;
        }

        public static function isChildTheme( $file ) {
            if ( strpos( self::cleanFilePath( $file ), self::cleanFilePath( get_stylesheet_directory() ) ) !== false ) {
                return true;
            }

            return false;
        }

This code assumes Redux is always installed in the parent theme, and not the child theme as there is no reason to install Redux into a child theme.

Thanks for answers guys! Ok, so I will go with removing the IF statement. It seems like this issue is caused by some server configuration (I guess), I understand that something like that is hard to catch. Thanks for the great work!

[kprovance]

No one has bothered asking what version you're using? Can we get that, just to make sure it isn't ancient?

[kprovance]

And hopefully your client is using WP 3.9, and not the 4.0 alpha floating around out there?

[simrandeep]

I was also facing this issue and removing if statement has helped. After removing if statement, I never faced the issue of blank theme options page.

[kprovance]

If one of you chaps would send me your theme, and detail how it is setup, I'd be happy to take a look at the problem and see if it's fixable. kevin@reduxframework.com http://www.wetransfer.com. All files are kept confidential and are deleted after investigating.

[kprovance]

Any change you can get on you client's server? In class.redux_helpers is a function called isParentTheme that does a strpos check of the config-file location against get_template_directory(), like as follows (as on my local install):

__FILE__ result:  
D:\xampp\apps\wordpress\htdocs\wp-content\themes\yourtheme\includes\redux\redux-config.php

get_template_directory() result:
D:\xampp\apps\wordpress\htdocs\wp-content\themes\yourtheme

If you add

echo $file . '<br>';
echo get_template_directory();

at the top of that function, you should be able to see the results and from that perhaps can ascertain why they do not match.

Hi Kevin,

here is the result:

/wp-content/themes/beautyspot/includes/redux/redux-config.php
//wp-content/themes/beautyspot

I guess that this double slash is the issue, am I right?

[dovy]

That's correct. We need to do a str_replace for //.

Thanks.

[kprovance]

By George, I think we have it!