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fix(cc-sdk): fixed-queue-transfer #4212

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Merged
merged 3 commits into from
Apr 16, 2025
Merged

fix(cc-sdk): fixed-queue-transfer #4212

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6e68059
fix(cc-sdk): fixed-queue-transfer
adhmenon Apr 16, 2025
485f27f
fix(cc-sdk): fixed-wrapup-issue
adhmenon Apr 16, 2025
edc3ec0
Merge branch 'next' into transfer-queues
adhmenon Apr 16, 2025
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1 change: 0 additions & 1 deletion docs/samples/contact-center/app.js
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Original file line number Diff line number Diff line change
Expand Up @@ -247,7 +247,6 @@ function toggleTransferOptions() {
isTransferOptionsShown = !isTransferOptionsShown;
const transferOptionsElm = document.querySelector('#transfer-options');
transferOptionsElm.style.display = isTransferOptionsShown ? 'block' : 'none';
updateButtonsPostEndCall();
}

async function getQueueListForTelephonyChannel() {
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4 changes: 4 additions & 0 deletions packages/@webex/plugin-cc/src/services/task/TaskManager.ts
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Expand Up @@ -130,6 +130,10 @@ export default class TaskManager extends EventEmitter {
// As soon as the main interaction is unheld, we need to emit TASK_RESUME
this.updateCurrentTaskDataAndEmitEvent(payload.data, TASK_EVENTS.TASK_RESUME);
break;
case CC_EVENTS.AGENT_VTEAM_TRANSFERRED:
this.currentTask.emit(TASK_EVENTS.TASK_END, {wrapupRequired: true});
this.handleTaskCleanup();
break;
case CC_EVENTS.AGENT_CTQ_CANCEL_FAILED:
this.updateCurrentTaskDataAndEmitEvent(
payload.data,
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30 changes: 30 additions & 0 deletions packages/@webex/plugin-cc/test/unit/spec/services/task/TaskManager.ts
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Expand Up @@ -809,5 +809,35 @@ describe('TaskManager', () => {
webSocketManagerMock.emit('message', JSON.stringify(unassignedPayload));
expect(taskEmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_END, { wrapupRequired: true });
});

it('should emit TASK_END event on AGENT_VTEAM_TRANSFERRED event', () => {
webSocketManagerMock.emit('message', JSON.stringify(initalPayload));

const taskEmitSpy = jest.spyOn(taskManager.currentTask, 'emit');

const vteamTransferredPayload = {
data: {
type: CC_EVENTS.AGENT_VTEAM_TRANSFERRED,
agentId: initalPayload.data.agentId,
eventTime: initalPayload.data.eventTime,
eventType: initalPayload.data.eventType,
interaction: {},
interactionId: initalPayload.data.interactionId,
orgId: initalPayload.data.orgId,
trackingId: initalPayload.data.trackingId,
mediaResourceId: initalPayload.data.mediaResourceId,
destAgentId: initalPayload.data.destAgentId,
owner: initalPayload.data.owner,
queueMgr: initalPayload.data.queueMgr,
},
};

taskManager.taskCollection[taskId] = taskManager.currentTask;

webSocketManagerMock.emit('message', JSON.stringify(vteamTransferredPayload));

expect(taskEmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_END, { wrapupRequired: true });
expect(taskManager.getTask(taskId)).toBeUndefined(); // Verify task was removed from collection
});
});

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